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Customer Reviews.

service

5

Staff polite and prompt service

29 June 2018

service

5

It was good

29 June 2018

service

5

Diane was brilliant and very helpful.

26 June 2018

service

4

Easy experience

18 June 2018

service

5

Very good and professions customer service.

11 June 2018

service

5

Diane at Sytner Sunningdale was superb. Her customer service was second to none. She kept me up to date on work and timing making sure everything was on time for me to collect my car at a certain time so I was on time for a client meeting. Superb.

06 June 2018

sales

5

The handover was at an exceptionally high standard both at presentation and clear and precise instructions and guidance of the cars features and controls.

05 June 2018

service

5

THE TIMING WAS VERY QUICK AND DIANE WAS EXTREMELY HELPFUL AND KEPT ME INFORMED AS TO PROGRESS.

04 June 2018

sales

5

Johnnie king was quick to respondI was given an accurate estimate of delivery dateAnswered all the questions and did what he said he would in the timescale

02 June 2018

service

5

I still feel that the tailgate is sticking a little. The initial problem of the 'Door Open' light coming on seems to have been solved.

01 June 2018

sales

5

Georgie was great to deal with, and Stefan (Business Manager) was really helpful. Another sales person also advised me to return my previous Mini because I could terminate the PCP, rather than having to pay a significant settlement figure.

30 May 2018

service

2

When we took delivery it had not been cleaned very well and stank of cigarette smoke. The near side mirror didn’t work and there was a gearbox fault which resulted in it having to be replaced.Out of 8 weeks of ownership we had only driven it for 4!

29 May 2018

service

5

Good customer service

28 May 2018

service

3.5

Overall service was good. Service agent waived the cost of resetting the service counter on the car.

28 May 2018

sales

5

Good friendly staff.

25 May 2018

service

5

Kept me informed all day & nothing was to much trouble for them

24 May 2018

service

4

service completed within timeframe, friendly staff

22 May 2018

service

5

Everything handled ok

21 May 2018

sales

4.5

Very competent and friendly staff

19 May 2018

service

5

Friendly people, good communication, good quality work

14 May 2018

service

5

Great service from a company which keeps me well informed together with a fantastic chauffeuring service back and forth home whilst the car had to be dealt with over two days.

12 May 2018

service

4.5

I am always satisfied with the service I receive at Sytner Sunningdale Service Department and have never come across any negativity. The only issue I ever feel could be improved is an out of hours car drop off and pick up like Vines Guildford

12 May 2018

sales

5

Very friendly service

12 May 2018

sales

5

Tom Collins has been so helpful, thorough and thoughtful. He really has made the Mini experience very enjoyable.

11 May 2018

service

5

The service manager Craig Hankin did a first class job of helping

11 May 2018

service

5

Check was carried out in just over an hour including a valet.

10 May 2018

sales

4

There were no issues with the purchase process. There were a few issues with marks on the paintwork upon delivery of the car but these have been dealt with quickly

10 May 2018

sales

4

Smooth transition, especially taking into consideration the adverse weather conditions at the time (snow). However the car did have some scratches on it which was not acceptable for a brand new car.

09 May 2018

sales

5

Georgina the sale exec is a star! From start to finish, it was clear she understood our requirements and truly went the extra mile to help when ever needed.

09 May 2018

service

5

My car was serviced as expected. The customer service couldn’t be faulted.

09 May 2018

service

5

All seemed well with car. Even washed!

09 May 2018

service

3

The loan car had not been cleaned at all but worst of all the - windows were very dirty making visibility poor. There were also empty drinks cans in the car. I had to wait another 45 mins for my car to be washed even though advised it was ready.

07 May 2018

service

5

Staff were attentive and kept me informed every step of the service

05 May 2018

service

3.5

Everyone I spoke to was polite and helpful.

04 May 2018

service

4

Good customer experience

03 May 2018

service

5

everything sorted easily and quickly and given hired car at same time

02 May 2018

service

5

Met all expectations

01 May 2018

service

5

Great customer service and I appreciate the flexibility of being able to choose a 'while you wait' service.

01 May 2018

service

5

The service agent understood my time constraint and did everything to make my experience efficient

30 April 2018

service

5

No complaints

27 April 2018

service

3

A courtesy call from the person in charge of my car would be appreciated as car collected and delivered back to me so NO contact with garage. Some idea of what the next service item will be and when would be nice. Just lacking personal touches.

24 April 2018

service

5

service was carried out quickly and efficiently. Updated by video email during the service. Very pleasant lady at reception desk.

24 April 2018

service

4

The only way it could have been better is having a hire car.

18 April 2018

service

5

no 'delays' time allocated was the time taken and my car was cleaned beautifully

17 April 2018

service

5

No problems encountered

17 April 2018

service

2

The service itself was fine but the quote that was received the following day regarding bodywork repairs was ridiculous. £1800 to fix a superficial scratch that had already been polished out!!!

13 April 2018

sales

5

30 mins in and out, perfect speed and service.

11 April 2018

service

4

Did what was asked, although it took much longer than initially advised