About Your Local MINI Retailer | Sytner Sunningdale

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

124 ratings and 98 comments received in the last 90 days.

25 February 2026

Helpful efficient

23 February 2026

Excellent service from start to finish. Great communication, efficient & friendly service and best experience we have had buying a car. Special mention to Bailey Black who was outstanding.

20 February 2026

Excellent service & care

13 February 2026

Ethan looked after us well. He answered all our questions, an excellent communicator, he managed the process well and made everything clear and easy.

28 January 2026

Bailey was amazing !!!

26 January 2026

Staff were very good. Only problem has been with Mini insurance who keep asking for my NCB when I've sent it twice.

25 January 2026

Satisfied from Start to finish with Sales representative Bailey Black. Thanks Bailey

08 January 2026

Always accommodating and helpful

03 January 2026

Great service by Bailey Black

31 December 2025

Attentive sales staff

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22 December 2025

From the introduction of the mini range to signing the order - seamless

21 December 2025

Very easy and quick process - sales executive very friendly and professional

19 December 2025

Bailey Black's knowledge of the your products was first class and despite our many, often repetitive questions, he was understanding and empathetic with us. At no stage did he make us feel pressurised in making a decision.

16 December 2025

We have always found the sales team very knowledgable and eager to answer any questions

12 December 2025

Great communication

09 December 2025

Thorough sales service without overselling it. Staff very good

09 December 2025

TJ from the Sunningdale branch was excellent from start to finish.

27 February 2026

Found staff courteous and helpful. I have been a customer for over 25 years.

26 February 2026

Helpful, timely service

26 February 2026

Couldn't have been smoother.

26 February 2026

Good quick service

26 February 2026

Prompt attention when I entered and kept well informed throughout the process

25 February 2026

Excellent service - I mistakenly booked a drop off service for my mini but the team at Mini Ascot were able to accommodate and turned the car around in just 2.5hrs! Thank you :)

25 February 2026

Great job by your service partner!

24 February 2026

Great service and excellent communications from Gary

21 February 2026

I never give full marks. The service I got from Sytner was as goid as ever. I was kept informed of progress and tge car was ready on time.

21 February 2026

I had a lot of trouble booking my service as I wanted to speak to someone about what was needed. All I got was interaction with chatbots which are extremely annoying.

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20 February 2026

My was diagnosed and resolved very efficiently

18 February 2026

All of the staff I spoke to were lovely, from reception to sales advisors, technicians and Manager.

17 February 2026

Someone stole £50 from my centre console.

17 February 2026

Jobs that needed to be done were completed and communication was good.

16 February 2026

There is no service quite like Sunningdale, lovely people, attention to detail and Maya was brilliant.

16 February 2026

I give stars for Gary, other than that I cant say much. Read my next answer

15 February 2026

Very good - solved issue

15 February 2026

Maja was fantastic - she handled everything professionally and competently

15 February 2026

Very good service - was kept well informed

13 February 2026

Easy to work from your location and good updates. I like the interest free payment schedule too.

13 February 2026

I have given this answer as the fault still remains but the staff have been great. Everyone was great Will, John and Alan

12 February 2026

regular contact, followups, time updates

12 February 2026

The technician was able to diagnose the problem and fix it

11 February 2026

Communication was very good. Polite and helpful. Video feedback great.

11 February 2026

Extremely easy from start to finish.

11 February 2026

Stated the car had been cleaned and hoovered when this was not the case.

11 February 2026

Only not giving 5 stars because the wrong tyres were ordered which delayed collection, but otherwise very happy

10 February 2026

Was kept informed throughout, work done to a high standard. generally happy. in the past I'm sure that investigation fees were reduced/refunded if the work was carried out by the garage . It would help in these times to have that back

10 February 2026

Prompt response to my issues and resolved as promised. Staff very courteous

10 February 2026

Very helpful and kept me updated

10 February 2026

My car was serviced and mot completed in the time frame that I asked as I needed my car back for work. staff were all friendly fast and efficient WhatsApp chat for my car updates and that I needed new wipers fantastic price of the wipers were good

10 February 2026

Great team, doing a great job

10 February 2026

Overall good but felt pressurised to quickly make a decision on extra work that was required

05 February 2026

Very friendly staff, kept in touch and explained everything during the investigation visit and sorted the issues.

31 January 2026

Great Service!

28 January 2026

Professional and quick service

28 January 2026

Clear communication. Quick check in.

28 January 2026

Simply very good customer service

28 January 2026

Very happy with the friendly and professional service

28 January 2026

This is the third Mini centre I have taken my car to after dissatisfaction with previous ones, Mini Sunningdale was a great choice for me

27 January 2026

The service advisor Maya from Sunningdale was fantastic. An absolute credit to your company and gave 1st class service . Sorted the issue out with no drama and got the car back to us on time which saved a lot of time . Really appreciated all her help

27 January 2026

Services was completed efficiently while i waited, staff very welcoming and helpful.

25 January 2026

Fast and efficient service with helpful staff.

25 January 2026

Depending upon the outcome of the work carried out.

25 January 2026

Friendly staff who kept me informed on progress of my car service.

24 January 2026

Ery good service and communication

23 January 2026

Very flexible and helpful. Got booked in at short notice. Kept me informed and hugely helpful in getting me a loan car. Issue identified quickly and fixed as quickly as was possible

22 January 2026

Very smooth and helpful!

22 January 2026

Still waiting for the dealership to contact me about an outstanding issue. Awaiting a refund

22 January 2026

We had an issue with the alarm and Sytner were able to resolve this quickly and kept us fully informed throughout.

20 January 2026

Because arrangements went as planned and work carried out to my satisfaction.

19 January 2026

Excellent service, updates, communication, ease of interaction and overall experience.

19 January 2026

Ease of booking, parking, kept informed during process and waiting area was ideal.

19 January 2026

The staff are always very happy and helpful, however the problem was not rectified , in fact my vehicle has lesser functions working than when it was dropped off to be fixed !

18 January 2026

Very good in every way

18 January 2026

Great service and communication

18 January 2026

Good customer facilities

13 January 2026

Where do I start? I went home after having my service done to let my partner know how fantastic an experience it was. From the time I walked in to the time I left, everyone I dealt with was friendly, smiley. professional, knowlegeable & helpful.

12 January 2026

Maya sorted out all of the issues Mini had and addressed all my concerns. I am also grateful she reminded me of the MOT as its earlier than I thought

11 January 2026

All good, whats app comms also great idea

10 January 2026

Good communication throughout

03 January 2026

Good service

01 January 2026

Overall good but I thought from the check in conversation that someone would update me before the service was finished

31 December 2025

I felt patronised and fobbed off that they didn't even look at my car as apparently it didn't need a service as had no lights on for this, before a huge fault showed up! Happy for you to call me as not enough words to write what I want to.

29 December 2025

Knew instantly what was the issue was. Kept my informed of progress.

28 December 2025

No complaints with work done and adviser provided updates during the process which was useful

25 December 2025

Great service

25 December 2025

Everything about the service was excellent. Spoke to Rob Hicks and he booked my car in at a time convenient to me.

25 December 2025

Ok on the day, had problems with tyre sensors after service and didn't get told that my MOT was overdue

22 December 2025

The car was looked at very quickly and I was able to pick it up after a short time.

22 December 2025

Effective, eficient

18 December 2025

Car washed and valeted.. ready on time

18 December 2025

Timely and efficient

17 December 2025

Along with excellent service, friends & family discount applied. People like being rewarded for loyalty.

16 December 2025

The service was good, although I did want the front brakes done but they got missed, but will have them done at a later time.

13 December 2025

Complimentary wash and vacuum was poor.

12 December 2025

Service was good. However there was a warning light on vehicle which although I did not mention, I thought they might have addressed it?

11 December 2025

THE CAR SERVICE WAS EXCELLENT - YOUR CUSTOMER SERVICE NEEDS LOOKING AT!

09 December 2025

Your staff were efficient, friendly and helpful.

09 December 2025

Again, the politeness and attitude of the staff

08 December 2025

The work done was completed within good time

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Sunningdale.

Address

London Road, Sunningdale, SL5 0EX

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01344 630 400

Map

Areas served

Bracknell as well as surrounding areas including Chertsey, Wokingham, Egham and Ascot

View map

Address

Lyndhurst Road, Ascot, Berkshire, SL5 9ED

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01344 630 400

Map

Areas served

Bracknell as well as surrounding areas including Chertsey, Wokingham, Egham and Ascot

View map