About Your Local MINI Retailer | Sytner Sunningdale

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

145 ratings and 118 comments received in the last 90 days.

31 May 2026

bailey black my sales rep was charming , helpful and courteous - nothing too much trouble .

27 May 2026

Knowledgable about the product - communication prior to collection- through handover process including setting up deifferent systems

19 May 2026

TJ Costis was fantastic, from the moment we first visited the centre with a purchase in mind, to the delivery of my new Countryman. He is professional, helpful and knowledgeable - he certainly knows his product.

18 May 2026

TJ was brilliant from start to finish. He was extremely accommodating and flexible with fitting around our schedule and great at communicating with me regarding my order.

18 May 2026

The sales support was very good

17 May 2026

Very helpful and car arrived sooner than expected. They also arranged for my wing mirrors to be wrapped too

17 May 2026

Bailey was very patient and helpful

11 May 2026

Bailey Black was excellent from start to finish. The proactive approach, the attentiveness to clients potential needs and a calming influence during the transaction made the experience at Sunningdale excellent.

10 May 2026

Very good explanation of the options available to us in choosing the correct configuration of our new car.

08 May 2026

Kept up to date and informed. Would be good to have a figure for the car we were trading in earlier

See all reviews

07 May 2026

The customer service was top notch,Bailey Black was so patient with me . He explained everything in language i could understand . He wasnt pushy like salespeople i have come across before . I was given time to think things through eg: ( a few days )

06 May 2026

Our first visit to the Mini showroom and we were very impressed. We met with Ethan who was extremely helpful. He gave us clear information on everything we needed and got the balance just right on selling vs advising.

05 May 2026

Kept me informed and they were easy to deal with. Very happy with delivery of the new car as it felt special and they really helped me understand what the car can do.

05 May 2026

We're absolutely delighted with our new car - the colour, interior, and all the new features are fantastic. James (Vogel) was incredibly helpful and knowledgeable throughout the entire process.

01 May 2026

Ethan was excellent in assessing the type of car I wanted The ordering of it keeping me updated throughout as well as providing a very professional and efficient handover

29 April 2026

James Vogel and the team were professional, polite and extremely helpful. Wonderful buying experience.

27 April 2026

Very good. Car came earlier than initially expected.

23 April 2026

Clean showroom knowledgeable staff

21 April 2026

We were kept updated with the progress of the transaction

09 April 2026

The service we received was very helpful and informative

07 April 2026

James Vogel was truly excellent ,professional and took us through each step of the process extremely well.

07 April 2026

I have been totally happy with the attention i have received from Benjamin Fisher since first arriving at the Centre. He has been very patient, followed up on everything necessary and made the whole process of puchasing a new car very pleasurable.

02 April 2026

Ethan at Sytner Sunningdale was great from the first contact to collecting the car. He kept uys in touch with everything that was going on, wasn't pushy and collecting the car was the best new car handover I've experienced.

29 March 2026

Sales person Eathan was so very patient and answered all my questions and was understanding in some of my issues. Was never pushy or condescending,

28 March 2026

consistent high quality service, excellent communication, fast responses, excellent quality of the car and overall experience

25 March 2026

I was well looked after by Bailey throughout the process. Everyone I dealt with was very polite and helpful. Great communication too.

24 March 2026

Ethan Kendall was excellent - the handover briefing was very good. He understood that was necessary as my first mini was bought during covid which meant no hand over briefing was possible and the second contract was cancelled by Mini.

24 March 2026

Team at the Showroom in Sunningdale were always really friendly and available. The Showroom is modern, clean and a great place to understand the Mini options. I loved the 'Happy Mini Day' message and the bow on top of my car.

24 March 2026

Kept advised of progress and arrived and handed to us on due date

24 March 2026

Very knowledgeable and knew exactly which Mini was right for me.

16 March 2026

Excellent service, very attentive, listens to the customer, good telephone follow up

15 March 2026

Excellent customer service received from Mini and especially Ethan who helped me choose my new car. He was extremely knowledgeable and not at all pushy. To be honest, he was the reason I bought.

12 March 2026

The sales department were excellent and made the whole experience worry free . They kept me up to date with everything and had a very good customer friendly attitude.

12 March 2026

The service was. Brilliant from Sunningdale mini garage

11 March 2026

Bailey has been great all round - very professional, helpful, and easy to communicate. The purchase was an easy decision and an easy process with Bailey's support.

11 March 2026

Excellent service throughout from Ben - always kept informed

10 March 2026

Ben Fisher was brilliant from the moment he first called, to the handover of the new car. Ben never made us feel rushed and always gave us the time we needed.

08 March 2026

The sales process was handled very well, with all of the options explained well it was great to be able to do a 24hr test drive, and the handover covered everything we needed to know.

07 March 2026

I recently bought my Mini and had a fantastic experience at the dealership. Bailey Black was amazing, friendly, professional and really helpful throughout. I'm absolutely in love my with my new car!

06 March 2026

James Downham was great

30 May 2026

Exceptional service and care from everyone

28 May 2026

All was good

27 May 2026

Process was smooth and simple.

27 May 2026

I was very unhappy with your pricing for a standard service as your pricing is very high. However, the customer service was good

27 May 2026

Felt like I was being fobbed off with different excuses as to why my car wasn't ready when I was told it would be. Whilst I appriciate that sometimes people are sick, I should have been told the truth and not lied to about when my car would be ready.

27 May 2026

Outstanding service from Maya, Adam, Gary and Archie. Kept informed throughout from booking to key handover, friendly and efficient service. I appreciated the excellent video health check and the high standard of repair.

27 May 2026

Friendly and super efficient

27 May 2026

All good

27 May 2026

Good customer care from Maya and easy to drop off and pick up

26 May 2026

Maya was great at keeping me informed and the problem was resolved

See all reviews

26 May 2026

Nice engagement. Didnt try to upsell unnecessary activity.

25 May 2026

Great service, friendly people, easy booking and all

24 May 2026

Seamless service

24 May 2026

Good communication

24 May 2026

Everyone was lovely. Not sure I was given all the information about my car when I came to pick it up. Told everything was fine but it wasn't until I got home and read the paperwork that I realised there was an advisory.

23 May 2026

Staff were polite and efficient, I was kept well informed of the vehicle issues and progress

21 May 2026

Fast and helpful

21 May 2026

Good communication on progress and costs of work and service

20 May 2026

Friendly service without feeling you were being pressurised into a purchase

20 May 2026

Everything was done as planned

19 May 2026

Service made easy

18 May 2026

Maya was great

18 May 2026

Billy was great and kept me updated the whole time

16 May 2026

The change in process has made the service so much more impersonal. No one explained what work was done to the car.

15 May 2026

Local and easy

14 May 2026

Good communication throught via the text messaging system. Polite staff. Job completed in good time

12 May 2026

Superb service from beginning to end

11 May 2026

Everything was done speedily, professionally and fairly quickly.

09 May 2026

Maya kept me up to date at all times on progress with my repairs.

07 May 2026

Friendly staff and excellent customer service.

03 May 2026

Mot completed and car washed and cleaned.

02 May 2026

Always so beautifully organised.

30 April 2026

Kept me up to date throughout

29 April 2026

Maya kept me updated and finished the job quickly to meet my needs. Much appreciated

27 April 2026

Efficient service through the WhatsApp facility

27 April 2026

Car was only part cleaned - i didn't expect a full valeting but was surprised that hadn't even had a hoover used in the front of the car when I picked it up (and I did drop the car off having taken various rubbish out beforehand).

26 April 2026

25 April 2026

Lack of interest in our warranty issues.

23 April 2026

Really helpful staff and good service

22 April 2026

Easy to schedule and book via their WhatsApp chat.

22 April 2026

Very good communication and prompt service from Callum and at check in too.

21 April 2026

I recently took my Mini into Sytner Sunningdale MINI BMW for an MOT and front brake discs and pads replacement, and I felt compelled to leave a review because the service I received was genuinely exceptional.

19 April 2026

Usual excellent service from Sytner Sunningdale.

14 April 2026

Professional centre, great service. Maya was fantastic, she coordinated the repairs smoothly and kept me up to date throughout the entire process and was very responsive. Excellent customer service.

14 April 2026

Friendly Professional staff who kept me well informed with the work being done to my car

13 April 2026

The staff I dealt with, Maya in particular were very helpful and personable. Service was efficient. Information on repairs thorough.

13 April 2026

Communication good

12 April 2026

Excellent, efficient and friendly service.

10 April 2026

Always great professional service

08 April 2026

Great communication

07 April 2026

Everyone was polite and friendly. The environment was comfortable to wait in.

04 April 2026

Good service - just took a long time, otherwise 5 stars

04 April 2026

Dreadful service from end to end. Firstly, you write 'sunningdale' in correspondence when the address is in ascot, leading me to the wrong place. Secondly, very unaccomodating about timings. Finally, you tried to rip me off on the price of brake flui

04 April 2026

Great service all round

31 March 2026

Kept me up to date

31 March 2026

Able to fit me in at short notice. Also washed the car which was a nice surprise

31 March 2026

Called in advance to book MOT. All details and mileage on system. Gentlemen on reception is always lovely. My contact, Will, very good. However when I filed paperwork I see MOT was not carried out at Sytner but in Windlesham

30 March 2026

Everything went as expected.

30 March 2026

Can't fault my experience. I was kept informed of progress & when my car failed mot due to needing replacement front tyres which weren't available until next morning you kindle organised a taxi to take me home.

28 March 2026

as above completely satisfied with the service

24 March 2026

Everything done as requested. I wasn't informed I would need to reset my camera setting after a new one installed - but sorted out this morning.

23 March 2026

Maya was excellent

23 March 2026

Booked in quicly. Kept well informed on the day and work completed early

23 March 2026

22 March 2026

Would be five stars - it's just that the car wasn't cleaned inside as requested

21 March 2026

Good work carried out by experienced me hanics. I particularly like the video report on state of car etc.

19 March 2026

Everyone was helpful and interested in solving anything that turns up.

18 March 2026

Only MOT but efficient

16 March 2026

Good communication

16 March 2026

The centre carried out the required work in discussion with Mini UK and the service advisor Maya Longmire kept me fully informed of progress.

16 March 2026

I found it very difficult & frustrating to book my car in for a service. For some reason my car reg was not recognised so could not use the web, WhatsApp took an age and resulted in my car not being booked in, leaving a vm was pointless as no one cal

16 March 2026

I was looked after well and kept informed at every stage of my car's MOT and service.

16 March 2026

Good communication from Maya and good service

15 March 2026

Good helpful service

14 March 2026

Excellent service

13 March 2026

Whole process from booking, taking in, being kept up to date, and collection was smooth.

11 March 2026

Because during the service the cockpit display arrangement was altered & I had to return to rectify

10 March 2026

Always helpful and friendly great service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Sunningdale.

Address

London Road, Sunningdale, SL5 0EX

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01344 630 400

Map

Areas served

Bracknell as well as surrounding areas including Chertsey, Wokingham, Egham and Ascot

View map

Address

Lyndhurst Road, Ascot, Berkshire, SL5 9ED

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01344 630 400

Map

Areas served

Bracknell as well as surrounding areas including Chertsey, Wokingham, Egham and Ascot

View map