Generally service is very good & I have being going there for the last 15 years

Through job

I was given a quote over the phone and when I dropped the car off. The sales people were all telling me I was under quoted when eventually it come in just under the original quote. They also struggled to find my booking.

A confirmed courtesy car was not available. Although a problem with the radio/satnav software was identified when the car was left, the update could not be planned in and the car has had to be left again today.

As above. I asked if my car could be ready by late afternoon & I was called before time to say the work had been completed.

I have no reason to criticise any aspect . The staff were friendly and informative . The waiting area is excellent and I was kept fully informed of the progress of my car . Great service

Sometimes a little frustrating that you van't Just drop key off and then have to wait to see someone at the pick up time. Always helpful but I feel a little OTT.

good communication before and after the service to let me know it was done, can be difficult to get through to the service team when you're trying to book an appointment or need to call with questions though.

The team were so lovely.

as above

I was very happy to not only get the MOT but also the service and car wash. Your staff were excellent in letting me know how things were going.

Staff are very attentive, felt like a valued customer and information was great.

Diane is always great when I have to book my mini in and is always helpful.

The car was returned with the clock wrong (presumably as the battery was disconnected) and the central display has developed a fault whereby is turning itself off and on continuously - not happy at all.

regular updates provided by the sales team and MINI HQ. if i had any questions Tom was always supportive and never condesending/patronising because i was female. i was treated with respect throughout my experience

Didn't diagnose and fix the fault (noise on start-up from cold)

Dan Knight from Sunningdale could not have done more. He was cheerful, efficient, helpful and kept me informed during the whole process.

As above. No nasty surprises either.

Service is always excellent.

It was in for a recall & I asked if the tyre pressures could be checked. Having driven away, I realised this had not been done, as the car did not need to be "reset". When I rang I was told it had been done! I then had to return the following day

Diane and Adam were extremely helpful and efficient. Fantastic service as always.

Service Manager for Mini (Dianne) had great communication skills and empathy

All the staff were friendly and welcoming and Ross, my salesman, was particularly nice to deal with throughout the whole purchase process.

Very friendly, catered well to our needs to get the desired outcome. Only thing that could have been better was complete clarity at the beginning. Originally thought we were going to have to put down a big lump sum but after discussion didnt need to

The service itself was fine. However the 'service warning' has not been reset. Therefore the service reminder continues to show

I'm still waiting for a call back 4 days after flagging an issue with my car

Efficient service and repairs advisory, clear and consistent polite communication

mot/service carried out

Always perrfect

N/a

the whole experience at Sytners was just great, from people, helpfulness and knowledge to infrastucture

Ross Howell, the salesman who handled my sale, was fantastic! Accommodating, understanding, efficient and professional.

This was the best experience I have ever had in buying a new car. It was all down to Cheyney she was so professional, experienced and helpful.

Nice environment, very welcoming.

Friendly helpful and knowledgable service. Fixed problems identified.

Ross was great

Service department service not good this time sadly.

Good service

Great communication throughout

Didn't take long, car is lovely and excellent service.

Excellent service with good communication throughout.

I was originally told that I could wait for an hour and a half for the service but when I got to the garage at 0930 I was told that the car wouldn't be ready until 3 pm the earliest. Hence I had to make my own way home to Shepperton by train and bus.

Great service and the car was even wrapped up in a bow for delivery, a really lovely touch

They kept us informed on the process of the order

Took a very VERY long time for it to be delivered Dealer did say it would take a while - just didn't think it would be that long. He was brilliant though at keeping me informed

Drop off Service was good and certainly improved their service.

Initial problem, the garage got me and.my car mixed up with a.serive recall for a anther car. After that all was fine.

quick, explained everything and kept informed

The car became available a lot earlier than expected which was great.

part exchange value depreciation not explained